Frequently Asked Questions

When will I receive the items I purchased?
Items will ship 0-3 days after your purchase has been made online.
We ship UPS ground, which can take 3-7 business days (or more) depending on the shipping address. 

What's the status of my order?
  Once your order is received, the item(s) is pulled and the order is processed. You will receive a tracking
        number when your order has shipped. If you have not received a tracking number, your order is still 
  being processed.

How do I return an item purchased online?
  See our RETURNS page here.

Why isn't my refund showing up yet?
  We process refunds immediately. However, most banks usually take 24 hours to 7 days to post a refund 
  to your account.

If I don't see an item in stock online, can you check the store? 
          If an item isn't showing up as available online, we do not have it in stock in our store either. We fulfill all online
          orders out of our stores. We do not have a separate warehouse with back stock available unfortunately.

Have another question? Email us at or give us a call at 865-671-1117 ext. 232. We're happy to help you anytime Monday through Friday from 8:30am to 5:30pm EST.