Frequently Asked Questions

When will I receive the items I purchased?
Items ship will ship 0-3 days after your purchase has been made online.
We ship UPS ground, which can take 3-7 business days (or more) depending on the shipping address. 

What's the status of my order?
  Once your order is received, the item(s) is pulled and the order is processed. You will receive a tracking
        number when your order has shipped. If you have not received a tracking number, your order is still 
  being processed.

How do I return an item purchased online?
  See our RETURNS page here.

Why isn't my refund showing up yet?
  We process refunds immediately. However, most banks usually take 24 hours to 7 days to post a refund 
  to your account.

Have another question? Email us at ecommerce@alumnihallstores.com or give us a call at 865-671-1117 ext. 232. We're happy to help you anytime Monday through Friday from 8:30am to 5:30pm EST.