Frequently Asked Questions
When will I receive the items I purchased?
Items will ship out from one or more of our locations within 3 days after your purchase has been made online. Please refer to the Shipping page found here for more details as different shipping methods allow for different ship times.
What's the status of my order?
Once your order is received, the item(s) is pulled and the fulfillment process begins. You will receive a tracking number when your order has been completely processed. If you have not received a tracking number, your order is still being processed. If you have created a customer account with Alumni Hall, you can also log in here to find out the status of your order.
How do I return an item purchased online?
See our RETURNS page here.
Why isn't my refund showing up yet?
We process refunds immediately after receiving the products back on our end. However, most banks usually take 24 hours to 7 business days to post a refund to your account. It can take up to 10 business days for a refund to post to your account in some cases.
If I don't see an item in stock online, can you check the store?
If an item is listed online but a specific size isn't showing up as available, we do not have it in stock in our store either. We fulfill all online orders out of our stores. We do not have a separate warehouse with back stock available unfortunately.
Why have I only received part of my order?
Since we do ship online orders from our retail locations, there are times where we have to split the order and ship from multiple locations. If this is the case for your order, you should receive multiple tracking numbers to follow. Split orders with multiple packages should be received within just a few days of each other, if not the same day. If you do not receive your full order in a timely manner, please refer to the contact information at the bottom of this page.
How do I stay up to date on new products, discounts and promotions?
Can I have my order shipped to a PO Box?
We use UPS as our main courier and, unfortunately, they are unable to deliver to PO Boxes at this time. We do apologize for the inconvenience!
Can I pay for my order using my PayPal account?
Currently, Alumni Hall does not accept PayPal as a form of payment. We hope to allow customers to use their PayPal accounts to make purchases in the near future. Thank you for your patience!
Have another question? Email us at firstname.lastname@example.org or give us a call at 865-671-1117 ext. 1541. We're happy to help you anytime Monday through Friday from 8:30am to 5:30pm EST.