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Frequently Asked Questions



When will I receive the items I purchased?



  • Items will ship out from one or more of our locations within 3 business days after your purchase has been made online. However, we get most orders processed and shipped within 24 hours.  Please refer to the Shipping page found here for more details as different shipping methods allow for different ship times. 



What's the status of my order?



  • Once your order is received, the item(s) is pulled and the fulfillment process begins. You will receive a tracking number when your order has been completely processed. If you have not received a tracking number, your order is still being processed. If you have created a customer account with Alumni Hall, you can also log in here to find out the status of your order. 



How do I return an item purchased online?



  • See our RETURNS page here.



Why isn't my refund showing up yet?



  • We process refunds immediately after receiving the products back on our end. However, most banks usually take 24 hours to 7 business days to post a refund to your account. It can take up to 10 business days for a refund to post to your account in some cases. 


If I don't see an item in stock online, can you check the store? 



  • If an item is listed online but a specific size isn't showing up as available, we do not have it in stock in our store either. We fulfill all online orders out of our stores. We do not have a separate warehouse with back stock available unfortunately.



Why have I only received part of my order?



  • Since we do ship online orders from our retail locations, there are times where we have to split the order and ship from multiple locations. If this is the case for your order, you should receive multiple tracking numbers to follow. Split orders with multiple packages should be received within just a few days of each other, if not the same day. If you do not receive your full order in a timely manner, please refer to the contact information at the bottom of this page. 



How do I stay up to date on new products, discounts and promotions? 



  • You can sign up for our E-Blasts here to receive discounts, special promotions and important information regarding new products. You can also follow us on social media to get the most up to date information. Follow us on FacebookTwitter and Instagram




Can I have my order shipped to a PO Box?



  • We use UPS as our main courier and, unfortunately, they are unable to deliver to PO Boxes at this time with UPS Ground. We do apologize for the inconvenience! We do offer Surepost which is a UPS service that delivers your package to you local post office and your package is delivered to you by your postal carrier.




Can I pay for my order using my Apple Pay? 



  • Currently, Alumni Hall does not accept Apple Pay as a form of payment. We hope to allow customers to use their Apple Pay accounts to make purchases in the near future. Thank you for your patience! 




Have another question? Email us at ecommerce@alumnihallstores.com or give us a call at 865-671-1117. We're happy to help you anytime Monday through Friday from 9:00am to 5:00pm EST.