We hope you love what you ordered but, if for some reason you don't, please let us know. We'll happily refund your money or send you a new size, another color or a completely different product.
2018 Holiday Shopping Return Policy update:
For Purchases made from November 15, 2018 through December 31, 2018, the normal 30 day return policy will be extended. Merchandise purchased during this time period will be eligible for return until January 31, 2019. All other return and exchange polices remain in effect.
Exchanges for Online Orders
2 Easy Ways to Exchange!
1) Exchange your item(s) at an Alumni Hall store location nearest you:
Bring your item(s) with a copy of your bar-coded receipt. Even exchanges can be done without your original form of payment. If exchanging for a less expensive item, refunds must go back onto the original form of payment or you will be issued online/store credit. If exchanging for a more expensive item, additional payment must be made at the time of the exchange. PLEASE NOTE, not all retail locations carry the same products and/or teams so you may not be able to find the product or size you are wishing to exchange for at every location. Please refer to the Find In Store feature on the product page or contact email@example.com if you wish to check availability of a product.
2. Exchange your item(s) using a label from Alumni Hall (see fee details below):
Alumni Hall exchanges for online orders are totally free to you by using our easy mail return process. We'll help you find the perfect replacement!
Click HERE to submit info to receive a UPS return label. Please indicate the item(s) and size(s) you wish to exchange in the additional notes section. We will begin the exchange process on our end as soon as your request comes through as long as we have your desired item(s) in stock. If we do not have the item(s) you wish to exchange for in stock, a representative will notify you as soon as possible.
Once we receive the original merchandise, we will send out the exchange and your new UPS tracking number will be emailed to you. Exchanges via mail MUST be received within 2 weeks of generating a label to guarantee the product you are exchanging for will be held.
If exchanging for a less expensive item, refunds must go back onto the original form of payment or you will be issued online/store credit. If exchanging for a more expensive item, additional charges will be applied to your original form of payment once the replacement item has been shipped out to you.
***Please Note: If you need to make an exchange through the mail from an IN-STORE purchase and you wish to use Alumni Hall shipping labels, we do charge $10 for this service. This includes shipping the item(s) back to Alumni Hall and Alumni Hall shipping the replacement item(s) back to you. If you are just returning an item (or items), you will only be charged $5 for the return label.***
Returns for Online Orders
2 Easy Ways to Return!
1. Return your item(s) to an Alumni Hall store location nearest you:
Bring your item(s) with a copy of your bar-coded receipt and the credit/debit card used to make the purchase to your local Alumni Hall store. Credit(s) can only be issued back to the original form of payment. If you do not have your original form of payment, online/store credit will be issued.
2. Return your item(s) using a label from Alumni Hall (see fee details below):
Click HERE to submit info to receive a UPS return label. Please indicate item(s) returning in the additional notes section. If the product is damaged or incorrect, please describe.
You will receive a UPS return label immediately with mailing instructions. If you have the original packaging, you can reuse it. Please make sure you remove or cover the original shipping label to avoid delays. If you do not have the original packaging, please feel free to use any shipping bag or box that the item(s) will safely ship in. Then, take the package to any UPS Store or UPS drop box for shipment.
The initial shipping charge will not be refunded. When you mail your purchase back to us using the process above, we do charge a $5 flat rate fee for return postage/restock fee. The $5 will be deducted from the amount credited back to your card or applied to your online/store credit.
Online Return Policy Details:
- All returns must be in original condition and accompanied by original tags
- Refunds will be issued as the original form of payment within 30 days from the purchase with the original receipt
- After 30 days, an exchange or online/store credit will be given for returns. After 60 days, an exchange or online/store credit will be given for returns at current selling price (if lower than original retail price).
- Refunds to a credit or debit card must be applied back to the original card number
- A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at the address above.
- Initial shipping charges are non-refundable. Refunds are only issued for merchandise.